1. About this policy
Imaginnov Pty Ltd respects your privacy.
This Privacy Policy explains how we handle personal information collected through this website, including information submitted through our contact form or sent directly to us by email.
This policy applies to the Imaginnov company website. Separate privacy terms may apply to individual products, including SpeakAussie.
2. Information you provide
We may collect personal information that you choose to provide, including:
- Your name
- Email address
- Company or organisation
- Service interests
- Project details
- Indicative budget
- Preferred timing
- Information included in messages or attachments
Please avoid sending sensitive personal information unless it is necessary for your enquiry.
3. Information collected automatically
The Imaginnov website does not currently use Google Analytics or another third-party analytics service.
Our website-hosting infrastructure may automatically process limited technical information needed to deliver, secure and maintain the website. Depending on the hosting configuration, this may include an IP address, browser or device information, requested pages, referring page, and the date and time of a request.
This technical information may appear in standard server access or security logs. It is not currently used by Imaginnov Pty Ltd for advertising profiles or behavioural marketing.
4. How we use personal information
We may use personal information to:
- Respond to enquiries
- Understand project requirements
- Prepare proposals or quotations
- Communicate about potential or current work
- Operate, secure and improve the website
- Diagnose technical problems
- Meet legal, regulatory or record-keeping obligations
Imaginnov Pty Ltd does not sell or rent personal information.
5. Contact-form enquiries
When you submit the contact form, the information you provide is temporarily processed by the web server through Imaginnov Pty Ltd’s own website submission system and delivered to our business email address:
We use this information only to review and respond to your enquiry, prepare project discussions, and maintain appropriate business records.
The form does not use a third-party form-processing platform. The current form implementation sends the enquiry by authenticated email and does not write the submitted enquiry to an application database.
Limited technical data may be processed temporarily for security controls such as rate limiting. Standard hosting or email systems may also retain operational or delivery records according to their own configurations. Technical delivery failures may be recorded in server logs, but the website is not designed to write the full form message to those error logs.
6. Cookies and analytics
The Imaginnov website does not currently use Google Analytics, advertising pixels or other third-party analytics services.
We do not currently use non-essential cookies for advertising, profiling or behavioural tracking.
The website uses limited technical storage or server functionality that is strictly necessary for security, navigation or form operation. For example, the contact form uses an essential session cookie to support security checks, and limited local storage may remember whether a one-time interface hint has already been shown.
If analytics, marketing tools or non-essential cookies are introduced in the future, this Privacy Policy and any required consent controls will be updated before those tools are enabled.
7. Disclosure to service providers
We may disclose limited personal information to service providers that help Imaginnov Pty Ltd operate the website or communicate with users, such as website-hosting providers, email providers, and security or technical-service providers.
The website does not currently use an analytics provider or third-party form-processing service.
Service providers should receive information only as reasonably necessary to perform their services.
8. Overseas processing
Some service providers may process or store information outside Australia.
Where this occurs, the countries involved may vary depending on the provider and service configuration.
9. Data retention
Imaginnov Pty Ltd retains personal information only for as long as reasonably necessary for:
- Responding to an enquiry
- Managing a business relationship
- Maintaining appropriate business records
- Meeting legal obligations
- Resolving disputes
We do not promise a fixed deletion period.
10. Data security
Imaginnov Pty Ltd takes reasonable administrative and technical steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.
However, no method of internet transmission or electronic storage is completely secure.
11. Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before responding.
12. Complaints
If you have a privacy concern, contact Imaginnov Pty Ltd first so we can review it.
We will consider the issue and respond within a reasonable period.
13. External links
The website may link to third-party websites and services, including the Apple App Store.
Imaginnov Pty Ltd is not responsible for the privacy practices, security or content of third-party services.
14. Product-specific privacy policies
Some Imaginnov products may have separate privacy policies.
The SpeakAussie privacy policy (external website) remains separate from this website policy.
15. Changes to this policy
Imaginnov Pty Ltd may update this Privacy Policy to reflect changes to the website, technology, business practices or legal requirements.
The current version will be published on this page with the updated date.
16. Contact
For questions, requests or concerns about privacy, contact:
Imaginnov Pty LtdMelbourne, Victoria, Australiainfo@imaginnov.com.au